- Consultation: By Phone, Email or In Person
Drop me an email or give me a call! With email and the internet it is extremely easy to interact with clients. And, for folks in the Northern Virginia/DC area who prefer face-to-face interaction, I'm happy to plan an in person meeting.
During the consultation, we'll look at some samples, talk through some ideas and figure out exactly what you're looking for. - Quote
I will email an official quote for your stationery based on the information you provide in your consultation.
Note: For wedding stationery and in certain circumstances, a 50% deposit will be required for your stationery package. - Design Proofs
Once I receive all the necessary information for your stationery, the fun begins! You will receive 2-4 design proofs, which will be posted online through the Heth Design website. A link will then be emailed to you where you can view the proofs.
All copy, photographs and additional information should be submitted to Heidi Heth: by Email OR by mail (contact me for a mailing address).
Proofs should be reviewed for design as well as content (i.e. spelling, copy, etc.). Changes to the chosen design will be made based on your feedback. All change requests must be submitted in writing (email is sufficient). I will then construct a final proof to be reviewed. Once I receive your final approval, I will submit your order for printing. Changes requested after this point will result in further cost to the client.
In most cases Printed Proofs may be requested for a fee.
- You Receive Your Stationery!
Most stationery will arrive within 7-10 days once we have the final proof approval. Wedding stationery is an obvious exception which typically requires 1-2 months delivery time.
I am happy to offer three delivery methods:- Hand Deliver: local delivery (the Northern Virginia/Washington DC metro area) to an agreed upon location. Fee may apply.
- Ship To: shipping & handling fees will be added to the final invoice.
- Pick-up: You can schedule a time to pick up the stationery from my home office.
Payment
- Full payment must be paid upon delivery unless there is a prior written agreement.
- Heth Design accepts personal checks, cashiers checks and cash.
Payments may be held for up to 10 days.A fee of $35 will be assessed for all returned checks. - I am willing to setup a Paypal payment option for anyone wishing to pay with credit card.
A small service fee will be added to your final invoice for Paypal payments.
Refund Policy
Due to customization, stationery items are non-refundable. All stationery items are carefully checked and reviewed for accuracy and quality before shipping or delivery. Heth Design (HD) is not responsible for any errors, typographical or otherwise, resulting from misprinted and incomplete content provided by the client. Mistakes overlooked by the client during the proof process do not render the product defective in any way. We will use information exactly as we receive it. Proofs should be thoroughly examined for design specifications as well as content (i.e. spelling, copy, etc.).
Heth Design reserves the right to accept or reject any project for any reason at any time without any liability or obligation whatsoever, to any individual and/or entity seeking to purchase its products and/or services. Furthermore, HD reserves the right to use its designs for advertising and promotional purposes.
