DESIGN PROCESS
Based on the information you provide to Heth Design (HD) in your free Initial Consultation, HD will create a quote based on your graphic design needs and complete a contract for you. Once HD receives a signed contract from you the formal design process will begin.
Your content, photographs, and any other additional information required for the design will need to be submitted to HD and can easily be done three ways:
- By email to hheth@hethdesign.com
- By contacting Heidi Heth directly at 703.924.9588
- By mail to Heth Design: 8099 Lacy Drive | Unit 101 | Manassas VA 20109
Heth Design will submit design proofs to you through the Heth Design website. The proofs will be posted and a link will be emailed to you with the web address where you can view the proofs. You will have 3 days (72 hours) to review the design. After your review of the design, changes will be made based on the feedback you provide. Heth Design will then construct a final proof for you to approve. Again, you will have 3 days (72 hours) to review and make any final changes. Once the proof is given your final approval, HD will begin the designing, printing and construction phase, where applicable.
Changes requested after the final approval, may result in further cost to the client.
DELIVERY
During your Initial Consultation, a delivery/launch date will be discussed and a timeline will be setup accordingly.
If applicable, there are three delivery options:
- Heth Design can deliver the completed product to a previously agreed upon location, at a specified date and time for a delivery fee of $25;
- Heth Design can ship the completed product to you or another specified location, and will charge all shipping & handling fees to you;
- Or, you or a designated individual can pick up the programs from the Heth Design home office at an agreed upon date and time.
Changes and/or additions to the design requested by the client can alter delivery/launch date.
PAYMENT
A down payment of 50% of the total design price/package is required upon agreement of services at the contract signing. Work will not begin until the 50% deposit is received. The final payment is due at the time of delivery. Payment of services rendered by Heth Design must be paid upon delivery unless there is a prior written payment agreement established between all parties before work begins. Heth Design will accept personal checks, money orders/cashier's check and cash. No credit card payments are accepted at this time. A fee of $35 will be assessed for all returned checks. Payments may be held by HD for up to 10 days.
REFUND POLICY
Because you are ordering a custom product, no refunds will be given after the proof approval stage in the design process. However, a client may CANCEL an order within 2 days (48 hours) from the time the contract is signed and receive a full refund by contacting Heth Design directly. Heth Design LLC will issue a refund check in the amount of your 50% down payment. However, after 2 days the 50% down payment is forfeited and non-refundable.
Mistakes overlooked by the client during the proof process do not render the product defective in any way. We will use information exactly as we receive it, so be sure everything is correct. Heth Design is not responsible for any errors, typographical or otherwise, resulting from misprinted and incomplete content provided by the client.
Note : Heth Design LLC reserves the right to accept or reject any order for any reason at any time without any liability or obligation whatsoever, to any individual and/or entity seeking to purchase its products and/or services. Furthermore, HD reserves the right to use designs for advertising and promotional purposes.
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