POLICY AND PROCEDURES

The Process

Based on the information you provide to Heth Design (HD) in your free consultation, HD will create a quote estimate based on your project needs and complete a contract for you. Once HD receives a signed contract and deposit and all relevant content or information for the project the formal design process will begin. All information must be submitted before work begins.

All copy, photographs, and any other additional information required for the project will need to be submitted to HD via one of the following:

1. By email to hheth@hethdesign.com
2. By contacting Heidi Heth directly at 703.924.9588
3. By mail (contact us for our mailing address)

HD will submit design proof(s) to you through the Heth Design website. The proofs will be posted online and a link will be emailed to you with the url where you can view the proofs. Changes to the design will be made based on the feedback you provide. All changes must be submitted in writing in a single document. Proofs should be proofed for design specifications as well as content (i.e. spelling, copy, etc.). Heth Design will then construct a final proof to be reviewed and given any final changes. After final changes, written approval is required verifying the proof is correct and does not require further changes. If applicable, HD will begin the printing and construction phase once final approval is given.

Changes requested after the final approval, will result in further cost to the client.

Delivery

During your consultation, a delivery/launch date will also be discussed and a timeline will be setup accordingly. Web design projects require a minimum of 1-2 months for completion. Rush orders can be accommodated for a fee of up to $500 in addition to the estimated project quote. Changes and/or additions by the client to the terms of the project can alter the delivery/launch date.
Where a tangible good is present, there are three delivery options:

1. Heth Design can deliver the item(s) to a previously agreed upon location, at a specified date and time for a delivery fee of $25;
2. Heth Design can ship the completed item(s) to you or another specified location, and will charge all shipping & handling fees to you on the final invoice;
3. Or, you or a designated individual can pick up the item(s) from the Heth Design home office at an agreed upon date and time.

Payment

A down payment of 50% of the total project cost is required upon agreement of services at the contract signing. The final payment is due at the time of delivery. Payment of services rendered by Heth Design must be paid upon delivery unless there is a prior written payment agreement established between all parties. Heth Design will accept personal checks, money orders/cashier's check and cash. No credit card payments are accepted at this time. A fee of $35 will be assessed for all returned checks. Please not that payments may be held by HD for up to 10 days.

Refund Policy

A client may cancel a project but will forfeit the 50% deposit once work has begun.

Heth Design is not responsible for any errors, typographical or otherwise, resulting from misprinted and incomplete content provided by the client. Mistakes overlooked by the client during the proof process do not render the product defective in any way. We will use information exactly as we receive it. Proofs should be thoroughly examined for design specifications as well as content (i.e. spelling, copy, etc.).

Heth Design LLC reserves the right to accept or reject any project for any reason at any time without any liability or obligation whatsoever, to any individual and/or entity seeking to purchase its products and/or services. Furthermore, HD reserves the right to use its designs for advertising and promotional purposes.